Privacy Policy for Series of Words Pvt Ltd
Last Updated: 29 Sep,2024
At Series of Words Pvt Ltd (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website Series of words . By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information from and about users of our Site, including:
– Personal Information: Name, email address, phone number, billing address, and payment details when you purchase our services or subscribe to our newsletters.
– Non-Personal Information: Browser type, IP address, pages visited, and other data automatically collected through cookies and analytics tools.
– Content Information: Information about manuscripts, articles, and other content you submit for publishing.
2. How We Use Your Information
We use the information we collect for various purposes, including:
– To provide, operate, and maintain our website and services.
– To process transactions and manage your subscriptions.
– To improve our website and develop new features, services, or content.
– To communicate with you, respond to inquiries, and provide customer support.
– To send marketing emails, newsletters, or promotional materials (you can opt-out at any time).
– To comply with legal obligations and protect the rights, property, or safety of Series of Words Pvt Ltd and our users.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
– Service Providers: We may share information with third-party service providers who help us operate our website, process payments, or provide other essential services.
– Legal Compliance: We may disclose your information to comply with laws, regulations, legal processes, or governmental requests.
– Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance user experience, analyze website traffic, and understand user behavior. You can control cookie settings through your browser preferences; however, disabling cookies may affect your use of certain features on our Site.
5. Your Rights
You have the right to:
– Access and obtain a copy of your personal data.
– Request correction or deletion of your data.
– Object to or restrict the processing of your data.
– Withdraw consent to processing at any time (where processing is based on consent).
To exercise these rights, please contact us using the details provided below.
6. Data Security
7. Data Retention
8. Changes to This Privacy Policy
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Series of Words Pvt Ltd
Email: [Infoseriesofwords@gmail.com]
Address: Fatima Tu Zahra School Main Model Town C Road Bahawalpur
At Series of Words Pvt Ltd (“we,” “our,” or “us”), we strive to provide a smooth and satisfactory experience for our customers. This policy outlines our shipping, return, and refund processes for products purchased through our website Series of words. By placing an order, you agree to the terms set out below.
Shipping Policy
1. Shipping Locations and Delivery Times
– We ship to most locations in Pakistan. Please note that delivery times may vary depending on your location and chosen shipping method.
– Standard delivery time is typically 3-8 business days for domestic orders.
– We process and dispatch orders within 2-3 business days after payment confirmation, excluding weekends and public holidays.
– For Print on demand orders the process and dispatch time is 12-14 working days.
2. Shipping Costs
– Shipping costs are calculated at checkout based on your location and the selected shipping method.
– Free shipping may be available for orders exceeding a specified amount, as indicated on our Site during promotions.
3. Order Tracking
– Once your order is shipped, you will receive a tracking number via email or on WhatsApp on your demand, allowing you to monitor your shipment’s progress.
4. Delivery Issues
– If your package is delayed, lost, or damaged during transit, please contact our customer support by texting on our whatsapp 03000138311. We will work with the shipping provider to resolve the issue promptly.
Refund Policy
1. Refund Eligibility
– Refunds are issued for eligible returns received within 14 days of the return request approval.
– Original shipping costs are non-refundable unless the return is due to our error.
2. Refund Process
– Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed to your original payment method within 7-10 business days.
3. Non-Refundable Items
– Digital products, downloadable content, personalized or custom-made items, and final sale products are not eligible for refunds.
4. Late or Missing Refunds
– If you haven’t received a refund within the expected timeframe, please check with your bank or credit card provider first. It may take some time before your refund is officially posted.
– If you have done this and still have not received your refund, please contact us through our whattsapp on 03000138311
5. Exchanges
– We do not offer direct exchanges. If you need a different item, please return your original purchase according to the return policy and place a new order.
6. Damaged or Defective Items
– If you receive a damaged or defective item, please contact us immediately through whattsapp at 03000138311 with photos of the damage. We will arrange a replacement or refund as per your preference.
Contact Us
Series of Words Pvt Ltd
Email: Infoseriesofwords@gmail.com
Address: Fatima Tu Zahra School Main Model Town C Road Bahawalpur
Return Policy
1. Eligibility for Returns
– We accept returns of physical products (e.g., books, magazines) if there is any damage, item missing, or wrong product delivered within 14 days of delivery, provided the items are in their original, unused condition with all packaging intact.
– Digital products, personalized items, and final sale items are non-returnable.
2. Return Process
– To initiate a return, please contact us through whattsapp at 03000138311 with your order number and reason for return. We will provide instructions on how to return your item(s).
– The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
3. Condition of Returns
– Returned items must be unused, undamaged, and in their original packaging. We reserve the right to reject returns that do not meet these criteria.
Terms and Conditions for Series of Words Pvt Ltd
Last Updated: 29 Sep,2024
Welcome to Series of Words Pvt Ltd (“we,” “our,” or “us”). By accessing and using our website [www.seriesofwords.com.pk] (the “Site”), you agree to comply with and be bound by the following terms and conditions (“Terms”). If you do not agree with these Terms, you should not use our Site.
1. Acceptance of Terms
By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms apply to all visitors, users, and others who access the Site (“Users”).
2. Use of Our Website
2.1 Eligibility
You must be at least 14 years old to use our Site. By using the Site, you warrant that you are at least 14 years old and have the legal capacity to enter into these Terms.
2.2 License to Use
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal and non-commercial purposes, subject to these Terms.
2.3 Prohibited Activities
While using our Site, you agree not to:
– Violate any applicable laws or regulations.
– Post or transmit any false, misleading, or defamatory information.
– Engage in any conduct that could damage, disable, or impair the Site or interfere with others’ use of the Site.
– Use any automated means to access the Site or collect data without our permission.
– Attempt to gain unauthorized access to the Site, servers, or databases connected to the Site.
3. Intellectual Property Rights
3.1 Ownership
All content on this Site, including but not limited to text, images, graphics, logos, articles, and publications, is the property of Series of Words Pvt Ltd or its licensors, and is protected by copyright, trademark, and other intellectual property laws.
3.2 Restrictions
You may not reproduce, distribute, modify, or publicly display any content from the Site without our prior written permission. You may download or print a copy of the materials on our Site for personal, non-commercial use only.
4. User Submissions and Content
4.1 User Submissions
If you submit any content (such as manuscripts, comments, or reviews) to us or through the Site, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, modify, display, distribute, and create derivative works based on that content, in any media.
4.2 Responsibility for Content
You are solely responsible for the content you submit to the Site, and you agree not to post content that is defamatory, obscene, infringing, or otherwise illegal
4.3 No Obligation to Publish
We reserve the right, at our discretion, to refuse to publish, edit, or remove any content submitted by users, without notice.
5. Products and Service
5.1 Availability
All products and services offered on the Site, including but not limited to books, articles, and publishing services, are subject to availability and may be changed or discontinued at any time without notice.
5.2 Pricing
We strive to ensure that all product pricing is accurate; however, errors may occur. In the event of a pricing error, we reserve the right to cancel orders placed at an incorrect price.
5.3 Payments
Payments for any products or services must be made in accordance with the terms outlined during the purchasing process. All transactions are processed securely, and we do not store your payment information.
6. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms and conditions of these external sites. Your use of third-party websites is subject to their terms and policies.
7. Limitation of Liability
To the fullest extent permitted by law, Series of Words Pvt Ltd will not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Site or from any content or services obtained through the Site. This includes, but is not limited to, damages for loss of profits, data, or goodwill.
8. Disclaimer of Warranties
The Site and its content are provided “as is” without any warranties of any kind, either express or implied. We make no representations or warranties about the accuracy, completeness, or reliability of any content or materials provided on or through the Site.
9. Indemnification
You agree to indemnify and hold harmless Series of Words Pvt Ltd and its officers, directors, employees, and agents from and against any claims, damages, liabilities, and expenses arising from your use of the Site, your violation of these Terms, or your violation of any third-party rights.
10. Termination
We reserve the right to terminate or suspend your access to the Site at any time, without notice, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use the Site will immediately cease.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Site. Your continued use of the Site after the changes are posted constitutes your acceptance of the new Terms.
12. Governing Law
These Terms and any disputes arising from your use of the Site are governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.
13. Contact Information
If you have any questions about these Terms or need to reach us, please contact us at:
Series of Words Pvt Ltd
Email: [Infoseriesofwords@gmail.com]
Address: [ Fatima Tu Zahra School Main Model Town C Road Bahawalpur]